Hospitals in pursuit of excellence

Nurses at Mercy Hospital of Buffalo, part of Catholic Health, introduced a Diabetes Education Qui...

Serious dental problems can affect the overall well-being of an individual. Therefore, Mount St. ...

Northern Westchester Hospital is improving their patients’ experience through the Food Is Care pr...

The St. Joseph’s Hospital Health Center created a Hypoglycemic Task Force to recognize and decrea...

  The patient experience is more important today than ever before, with payments tied to patie...

This project explains how a multisite, outpatient breast cancer and lymphedema rehabilitation pro...

Advance care planning is a critical element of wellness for all adult patients, regardless of dia...

The organization used Lean Six Sigma process techniques to identify and support improved efficien...

The University of Vermont Health Network – Champlain Valley Physicians Hospital recently develope...

In January 2015, Southern Illinois Healthcare, based in Carbondale, was awarded an 18-month USDA ...

Funded by grants from the U.S. Department of Health and Human Services’ Health Resources and Serv...

This HPOE guide, a collaboration with the American Society for Healthcare Engineering, explores w...

Recognizing the need to build a just culture, the leadership team at Spaulding Rehabilitation Hos...

The premise of this project was that failure to maintain a patient's respect and dignity represen...

The collaborative was launched by Harvard Medical School Center for Primary Care in 2012 to trans...

Approximately two years ago frontline staff presented a proposal to remove bed and chair alarms f...

Patient and system tracers have been conducted at this institution since 2008. Prior to this proj...

A house wide effort was lead this year to teach and embed continuous improvement methodology and ...

As the conventional analogy notes, change occurs when an organization finds itself atop a burning...

Tufts Medical Center made a decision to create its own quality improvement training for its workf...

In 2012, a physician-led Pioneer accountable care organization recognized an opportunity to bette...

The health system's vision in 2014 was "to transform the delivery and financing of health care to...

The ICMP Program is a Care Manager collaborative created to ensure the transition of patient care...

North Shore Medical Center aims to provide the perfect patient experience based on evidence-based...

The skilled nursing facility three-day waiver program is an exciting opportunity at Partners Heal...

Nighttime or off-shift intubations are a low-frequency, high-risk procedure in a community hospit...

Under the leadership of the Process Improvement (PI) Department, the organization has been drivin...

The Perioperative Medicine Model of Care is a three-pronged approach to the postoperative care of...

North Shore Medical Center is dedicated to safely transitioning all emergency department patients...

TEMPO: Together Everyone Improves Patient Outcomes, an initiative undertaken at Saint Vincent Hos...

Children with complex medical conditions have a broad range of medical, social and supportive nee...

Brigham and Women’s Hospital found that diagnostic care for patients who were referred within the...

As the complexity and cost of cancer care increases, there is an urgent need to support and track...

New England Quality Care Alliance, a physician network, implemented a medication prior authorizat...

Newton-Wellesley Hospital reviewed rates of third and fourth degree obstetrical trauma (Patient S...

The integrated specialty pharmacy program at UMass Memorial Medical Center in Worcester, Mass., i...

In early 2010, Emerson Hospital board members, medical staff and executive leaders convened to ad...

The project's goal was to reduce the incidence of ventilator-associated pneumonia in trached and ...

This health care system's unique post-acute care (PAC) continuum of Inpatient Rehabilitation Faci...

Leadership, innovation and commitment to quality and safety—all are needed to deliver exceptional...

The Illinois Health and Hospital Association's Institute for Innovations in Care and Quality, Qua...

Patient and family engagement is associated with fewer adverse events, lower health care costs, d...

Erie County Medical Center's "boots on the floor" initiative began by hiring five full-time patie...

NYU Lutheran Healthcare, Brooklyn, N.Y., created a shared medical appointment program transformin...

Read about how patient and family engagement practices are related to patient experiences. This s...

This infographic provides a summary of the HPOE guide “Partnering to Improve Quality and Safety: ...

The concept of the Triple Aim is  widely used, partially because of IHI’s work with many organiza...

The project catalyst noted inconsistencies in providing diagnosis-related, evidence-based interve...

Parental satisfaction with pediatric emergency department visits has been argued to be best predi...

The hospital started working on Project Re-engineered Discharge (Project RED) in 2011. A patient ...

The Wisconsin Quality of Life Index is a multidimensional model for measuring patients’ quality o...

United Memorial Medical Center, Batavia, N.Y., focused on patients with congestive heart failure,...

South Nassau Communities Hospital, Oceanside, N.Y., focused on educating patients with chronic co...

Lake Placid and Tupper Lake, nursing homes that are part of Adirondack Health, Saranac Lake, N.Y....

Building successful partnerships with patients and families may be a key strategy in a hospital’s...

To truly transform care, hospitals and care systems must effectively engage patients and their fa...

Excellent patient-centered care is the goal of a program implemented by the team at McDonough Dis...

Rooftop gardens are flourishing atop more and more hospitals. On unused roof space at Castle Medi...

Providing world-class quality health care may seem an audacious goal for a small or rural hospita...

Research shows that when patients are engaged in their health care, it can lead to measurable imp...

This resource gives hospital and health system leaders concrete, practical steps grounded on evid...

Children diagnosed with intellectual and developmental disabilities and behavior disorders need q...

Patients may be Christian, Jew, Muslim or of any other religious expression—at Lutheran Medical C...

The treatment of asthma requires cultural and linguistic sensitivity. Ideal treatment options req...

Good patient/provider communication correlates with greater patient satisfaction, increased patie...

African American older adults are at greater risk of depression due to the higher incidence of ch...

There is often a lack of coordination among the various health and social systems that provide in...

Imagine being hospitalized for a serious illness and being unable to communicate with nurses or d...

Southcentral FoundationAnchorage, AK150 beds A nonprofit health care organization owned by the A...

Methodist Le Bonheur HealthcareMemphis, TN1,321 Beds The Congregational Health Network is a part...

Cincinnati Children’s Hospital Medical CenterCincinnati, OH577 Beds Cincinnati Children’s Hospit...

Helen DeVos Children’s HospitalGrand Rapids, MI212 Beds Helen DeVos Children’s Hospital examined...

Informed Medical Decisions FoundationBoston, MAThe Informed Medical Decisions Foundation, founded...

Emory HealthcareAtlanta, GA Emory Healthcare, a large academic teaching system, deployed a patie...

Atlantic Health SystemNew Jersey1,308 Beds Atlantic Health System owns and operates Morristown M...

Medicine involves decisions. But for Medicare patients with conditions for which surgery is an op...

Among California's African American, Native American, Latino and Hmong populations, a diagnosis o...

While there is broad agreement on the general concepts defining patient-centered medical homes, l...

Sandy Hausman reports on the Safety Net Medical Home Initiative, a Commonwealth Fund-supported de...

SHCA is a not-for-profit health care organization dedicated to serving those who advocate in the ...

A recent article from the Los Angeles Times looks at how the traditional doctor-patient relations...

Lincoln Medical and Mental Health Center strives to provide competent, culturally sensitive, high...

Using Plan-Do-Study-Act, this initiative prioritized utilization of spirometry as the standard di...

This paper examines successful approaches to delivering mental health treatment in primary care a...

This brief describes how decisionmakers can encourage a model of care that truly reflects the nee...

The Joint Academy is a multidisciplinary team approach that begins in the community with orthoped...

The goal of this performance improvement initiative was to improve patient safety and control hea...

The goal of this initiative was to improve patient flow, outcomes, and experience, as well as com...

AIM focuses care on people with advanced illness, which often involves more than one chronic diag...

AtlantiCareAtlantic City, NJ538 Beds The Problem The Special Care Center is a primary care cente...

Summa Health SystemAkron, OH461 Beds The Problem Summa Health System serves a five county region...

Accountable Care Organizations (ACOs) have the promise to transform how health care is delivered ...

During this 90 minute session, speakers discussed how to effectively engage patients and their fa...

The National Committee for Quality Assurance starts an accountable care organization accreditati...

Treating U.S. veterans with mental illness and substance use disorders is more expensive than car...

The Affordable Care Act includes several provisions designed to encourage greater coordination an...

This white paper introduces an overall approach and tools designed to support two processes: the ...

n response to growing interest from the hospital community in better understanding and improving ...

This webpage gives consumers resources and tools to be actively engaged in the quality of the car...

A report released jointly by AARP's Public Policy Institute, The Commonwealth Fund and The SCAN F...