Hospitals in pursuit of excellence

Operational and physician leaders identified an opportunity to decrease the use of off-site telem...

The organization used both discrete event and live simulation methodologies to ensure the smooth ...

Outpatient registration at OSF Center for Health required patients to stand in line for extended ...

Every aspect of a patient’s experience of care is influenced by valuable and often underused reso...

This HPOE guide, a collaboration with the American Society for Healthcare Engineering, explores w...

Health care teams that communicate effectively reduce the potential for human error, resulting in...

Parental satisfaction with pediatric emergency department visits has been argued to be best predi...

National Academy of Clinical Biochemistry guidelines for biomarkers of acute coronary syndrome an...

The feeling of being truly cared for leaves a lasting impression and aids in the healing process....

A Safe Patient Handling program (SPH) was initiated in 2006. A SPH vendor was chosen based upon e...

Avista Adventist Hospital, a 114-bed facility in Louisville, Colorado, used best practices and pe...

Los Alamitos Medical Center, a 167-bed facility in Los Alamitos, California, used best practices ...

NCH Healthcare System, a 325-bed facility in Naples, Florida, started its journey to reduce harm ...

Ponca City Medical Center, a 140-bed facility in Ponca City, Oklahoma, used HEN best practices an...

St. Catherine Hospital, a 189-bed facility in East Chicago, Indiana, used best practices and peer...

UConn John Dempsey Hospital, a 174-bed facility in Farmington, Connecticut, used best practices a...

Yuma Regional Medical Center, a 406-bed facility in Yuma, Arizona, used best practices and peer-t...

Identifying solutions to reduce hospital-acquired conditions. Working to spread this knowledge to...

The patient experience as measured by patient satisfaction scores is an organizational goal. In t...

There is a need for greater understanding of the factors that lead to improved process quality an...

This report from the Department of Health and Human Services describes a plan to bolster implemen...

An ED case management program was developed to implement tactics focused on reducing ED avoidable...

The traditional behavioral health access model of calling for an appointment which is subsequentl...

Preoperative/procedure testing for surgical, cardiac catheterization and scheduled C-section pati...

The goal was to improve turnaround times of troponin and EKGs within the cardiac patient populati...

Electronic Health Records implementation is still highly heterogeneous across health care systems...

When patients are given decision aids, such as educational booklets, DVDs, or interactive tools, ...

Background: Little information exists about what primary care physicians and patients experience ...

UNC Hospitals is committed to providing a patient-centered care environment. A team of leaders is...

Safety-net hospitals have lower performance than non-SNHs on metrics of patient-reported experien...

A quality improvement project using Lean Six Sigma DMAIC method in a 500-bed tertiary medical cen...

Customer satisfaction performance is a hospital strategic goal. Marianjoy's inpatient satisfactio...

With nearly half of all emergency departments operating at or above capacity and the majority of ...

The authors found little evidence that participation in the Premier HQID program led to lower 30-...

This commentary describes a template to standardize handoff education to drive safety improvement.

The goal of this performance improvement initiative was to improve patient safety and control hea...

Brooks Memorial Hospital's radiology department identified a need to improve the transcription of...

The Jacobi Medical Center Department of Radiology analyzed the 15.3 percent rise in annual comput...

Effective teamwork and communication techniques can improve quality and safety, decrease patient ...

Flash sterilization the rapid sterilization of items using steam occurs in many operating rooms i...

Although electronic reporting systems for near misses and adverse events have been implemented na...

For the past three years, New York Medical College at Westchester Medical Center has been develop...

As part of a larger process redesign focused on Northern Westchester Hospital's inpatient medical...

In November 2009, a group of 12 representatives from various areas within Rochester General Healt...

In response to an increase in fall-related injuries in its skilled nursing facility, Champlain Va...

Improving patient flow throughout the Bon Secours Charity Health System is critical to patient sa...

In 2008, a project was underway to renovate Southampton Hospital's emergency department (upgradin...

In 2010, Southampton Hospital discovered that its process for checking and maintaining equipment/...

The Brooklyn Hospital Center Family Medicine Department made a commitment to improve the quality ...

Transitions across care settings introduce risk for patient harm, and medication errors are an im...